SCE warns customers of new telephone scam

Southern California Edison is warning customers to be aware of a new telephone scam that is demanding immediate payment for alleged past due electricity bills.

The SCE said in a press release Wednesday that imposters have been calling SCE customers telling them they must make immediate payment on past due bills or have their electric service disconnected. The callers are also demanding that payment be made through a prepaid cash card, such as a PayPal or Green Dot card, SCE said.

Customers suspecting a fraudulent call should ask for the caller’s name, department and business phone number. If the caller refuses to provide such information, customers should end the call and report the incident to local police or SCE at 800-655-4555.

SCE also reminds customers to ask for identification when a stranger comes to the door or calls claiming to be a utility worker. SCE utility workers will provide verification, including their department and phone number, when asked.

In most cases, home visits by SCE are scheduled by the customer and SCE will confirm the appointment in writing. If there are any concerns, SCE and law enforcement officials suggest having the utility worker wait outside until their identity can be verified.

SCE customers are also advised to note the following:

-An SCE employee will never ask for money in person.

-Never reveal credit card, ATM or calling card numbers (or PIN numbers) to anyone.

-If someone calls and requests for the customer to leave their residence at a specific time for a utility-related cause, call the police. This could be a burglary set up by the caller.

-Be suspicious of anyone who arrives at the home without an appointment asking to check an appliance, wiring, or suggesting that there may be some other electrical problem inside the residence

For more safety tips, visit www.sce.com/safety.